1. General
1.1. Before using our website (Gohog.com), please read these Terms and Conditions carefully. By registering a Player Account with the website, you confirm your consent with the Terms and Conditions.The fact of using the website confirms your consent with the Terms and Conditions.
1.2. The Terms and Conditions including the bonus terms and conditions will be referred to as “the terms” or “the Terms and Conditions”.
1.3. In case of other language versions of the terms available, the English version will always prevail.
1.4. If one or more term or condition of the general terms and conditions should be declared void by a recognised court, then the remaining general terms and conditions would retain their validity.
1.5. In case of any questions, please contact our customer support via email address [email protected].
1.6. Parties
The website Gohog.com ('casino', 'website', 'company', 'we', 'us', 'our') is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, and its wholly-owned subsidiary, Strukin Limited, registered in Cyprus with registration number HE 407624 and registered address Pavlou Nirvana & Aipeias 4, Alpha Tower, floor 1, flat/office 11, 3021, Limassol, Сyprus. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-13). All payments with Paysafe are made via Dama N.V. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
2. Changes to the Terms and Conditions
2.1. Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any material changes. However, we also recommend that you visit the Terms and Conditions page regularly to check for possible updates.
3. Who can play
3.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
3.2. The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the Player Account to those players who fail to meet this requirement.
3.3. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
3.4. The company will not assume any liability whatsoever in this regard and will not reimburse any deposits, winnings, or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to always comply with his/her/their own local, national, or state laws that relate to online gambling.
3.5. Users from the following countries and their territories (“restricted countries”) are not allowed to deposit and play real money games: Afghanistan, Albania, Algeria, Angola, Anguilla, Armenia, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Bosnia and Herzegovina, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, China, Colombia, Comoros, Congo, Cote D’Ivoire, Cuba, Czech Republic, Eritrea, Estonia, Ethiopia, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Georgia, Ghana, Gibraltar, Greece, Guatemala, Guinea, Guinea-Bisau, Guyana, Haiti, Hong Kong, Hungary, Iraq, Islamic Republic of Iran, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Macau, Mali, Mauritius, Mayotte, Mexico, Moldova, Morocco, Mozambique, Myanmar, Nicaragua, Niger, Nigeria, Niue, North Korea, Norway, North Macedonia, Ontario (Canada), Pakistan, Palestine, Panama, Paraguay, Portugal, Russian Federation, Romania, Rwanda, Réunion, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Sudan, Spain, Sudan, Syrian Arab Republic, Swaziland, Tajikistan, Tanzania, the Netherlands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe, Poland. The casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches these restricted countries policy.
3.6. The casino accepts strictly adult players (the minimum is eighteen (18) years of age) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
3.7. The Company reserves the right to verify player’s identity. The provided identification, address, contact email and telephone number must be valid. As part of the “know your client” (KYC) process the Company reserves the right to request additional documents, color picutures, videos. It's the responsibility of the player to ensure that all provided personal information and all the documents are genuine. Fake or fraudulent documents provided will result confiscation of deposits and potential winnings of the player. Consideration timelines for KYC documents could be up to 30 working days from the moment when the client provided all requested documents.
3.8. The Company reserves the right to ask for the proof of age from the player and limit the access to the website and / or suspend the player’s account to those who fail to meet this requirement.
3.9. The Company reserves the right to refuse your registration and / or close your account at its sole discretion. However, all the contractual obligations already made will be honoured.
4. Accepted currencies
4.1. The website allows playing for the following currencies: USD ($), JPY (¥), BTC, ETH, ADA, BCH, BNB, DOG, LTC, TRX, USDT, XRP
4.2. The equivalent per $1 for each currency is as follows: ¥150, BTC 0.000028, ETH 0.00048, ADA 2.31, BCH 0.0048, BNB 0.0036, DOG 13.98, LTC 0.017, TRX 10.09, USDT 1, XRP 2.12.
5. Fees and taxes
5.1. You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
6. Games
6.1. Game rules
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarize yourself with the theoretical payout percentage of each game.
6.2. Availability of games
Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
6.3. Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
6.4. NetEnt
(1) Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
(2) Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
(3) Blacklisted Branded Games Territories
The following NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:
- ・In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
- ・In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
- ・In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
- ・In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
- ・In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.
- ・Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
7. Disclaimer of liabilities
7.1. By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
7.2. The Casino is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
7.3. The company is not liable of any hardware or software, defects, unstable or lost internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
7.4. In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
7.5. If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
7.6. The Casino, its directors, employees, partners, service providers:
(a) do not warrant that the software or the Website is/are fit for their purpose;
(b) do not warrant that the software and Website are free from errors;
(c) do not warrant that the Website and/or games will be accessible without interruptions;
(d) shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
7.7. You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
7.8. You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
7.9. Casino is not liable for damage and/or losses to an account holder and/or a third party caused directly and/or indirectly due to mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, force majeure and/or any other similar event, failure of casino central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system.
8. Use of player’s account
8.1. Each player can create only one (1) personal user account. Creating multiple accounts by a player (“Duplicate Accounts”) can lead to termination of the accounts and suspending of all payouts. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
8.2. The player must register personally by following the on-screen instructions.
8.3. The player shall not provide access to his or her account or allow using the Website to any third party including but not limited to minors.The use of the account shall be for the account holder's entertainment purposes only and shall not be used on behalf of third parties or organizations.
8.4. The website can only be used for personal purposes and shall not be used for any type of commercial profit.
8.5. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the ""Nickname"" field in the player's profile. If any violations are detected, support service members or other Company's staff may replace the contents of the ""Nickname"" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.
8.6. You must maintain your account and keep your details up-to-date.
8.7. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Account and/or any actions in the account may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, account will be locked, since you have failed to pass the KYC procedure.
8.8. In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
8.9. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the terms.
8.10. You can close account by contacting casino team on live chat or by e-mail.
8.11. When registering a player account, you shall not use a temporary disposable email.
9. Anti-fraud policy
9.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
(1) participating in any type of collusion with other players;
(2) development of strategies aimed at gaining of unfair winnings;
(3) fraudulent actions against other online casinos or payment providers;
(4) chargeback transactions with a credit card or denial of some payments made;
(5) creating two or more accounts;
(6) providing of forged documents;
(7) low risk play such as betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table in roulette. (Placing bets on black/red only covers 36 of 37 possible numbers).;
(8) other types of cheating;
(9) or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
9.2. In the event of chargeback at the account, the casino reserves the right to:
(1) charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
(2) claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
(3) close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
9.3. You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
(1) use of stolen cards;
(2) chargebacks;
(3) creating more than one account in order to get advantage from casino promotions;
(4) providing incorrect registration data;
(5) any other actions which may damage the Casino;
9.4. The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
9.5. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Japanese or English. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
9.6. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
9.7. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
9.8. Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than one (1) time the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino.
9.9. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time. In addition, once funds have been deposited into a wallet, they cannot be transferred to another wallet currency.
10. Depositing funds
10.1. The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at [email protected] to inquire about the payment methods which are most favourable for your country of residence. Click the link for payment method list.
10.2. Credit cards are not supported for the first deposit after account registration for some players. If the system is not supported, the message [There was a system error. Please contact support.] will appear at the bottom of the deposit page.
In such cases, please use other payment methods, such as bank transfer or electronic payment, and make a lump-sum initial deposit of 100 EUR (equivalent in other currencies) or more, or two deposits before using your card.
10.3. The minimum deposit amount is ¥3,000 ($20) for fiat currency and ¥1,500 ($10 or equivalent in crypto currency) for crypto currency, unless otherwise stated.
10.4. The maximum deposit amount per transaction is ¥300,000 ($2,000 or its equivalent in crypto currency), unless otherwise stated.
10.5. Funds deposited into the wallet must always be wagerd once for gameplay. Please note that funds deposited after entering the bonus code issued for each offer to claim free spins or cashback can only be withdrawn after the despoit amoiunt has been wagerd 3 times.
10.6. The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and original deposit returned to the owner of the payment account. The company is not responsible for the lost funds deposited from third party accounts.
10.7. The company reserves the right at any time, in part or in whole (at its sole discretion) to refuse to conduct any transaction requested by you through the website if you have violated the Terms. No transaction is considered accepted until you receive confirmation from the company. If you have not received confirmation that your transaction has been accepted, you need to contact support.
10.8. It is your responsibility to ensure that any transaction you make is correct before you confirm your bet while playing.
10.9. The history of your transactions can be obtained by clicking on the “Wallet”, “Transaction history” tab in your Profile.
10.10. By depositing funds you agree not to make reversals, chargebacks or cancel the deposits. You also agree to compensate us for unpaid deposits.
10.11. The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards (3D Secure can be required), as well as various web wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for each method may vary depending on time as well as the country and payment method in question. Current advice is available when logged in on the Website under the heading ""Deposits"". You can also contact our support team to inquire about payment methods most favourable for your country of residence.
10.12. Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
10.13. Deposits to and withdrawals from your account are always made through a financial institution or payment service provider. Deposit and withdrawal procedures, terms and conditions, availability, fees and processing times may vary depending on the relevant financial institution or payment service provider. If you use a credit card, you may be subject to financial institution or other fees in addition to the fees $3 (¥450) charged by the Casino.
11. Withdrawing funds and return policy
11.1. The minimal amount for withdrawal is $20 / ¥3,000. The maximum amount for withdrawal is ¥300,000 ($2,000 or other currency equivalent). If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in instalments.
11.2. Your withdrawals will be processed as soon as possible, however, please keep in mind that some withdrwal methods take up to 3 -5 business days to process the withdrawal request.
11.3. Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
11.4. The internal operating currency of the Website is EUR. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
11.5. If you have deposited via credit or debit card or another payment method and the amount of withdrawal is equal or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card or another payment method used. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
11.6. The company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity.
In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated.The player will be informed thereof by email.In some cases the website can request selfie with id, selfie with id and special sign, or call. Failure of passing this verification will lead to account closure and confiscation of winnings.
11.7. If a refund is requested by a player, the casino reserves the right to charge corresponding transactional fees for processing such a request.
11.8. All costs that may occur upon refund procedure are on the player.
11.9. Refund request may be declined by the casino if the player provides untrue, inaccurate, misleading, incomplete or intentionally modified.
11.10. Money deposited in casino must be used for gaming activity. Due to this, all deposits need to be wagered at least 1 time. If a player is suspected of money laundering or other fraudulent actions, the casino has the right to request that the deposits need to be wagered at least 3 times.
11.11. The maximum withdrawal amount processed to a player is ¥1,125,000 ($7,500 or equivalent in other currencies) per week and $15,000 per month, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
11.12. The number of withdrawal transactions accepted is limited to one per day.
11.13. Withdrawals by bank transfer may incur additional fees or exchange fees. Please note that these charges will be deducted from the withdrawal amount.
11.14. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
11.15. If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
11.16. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
11.17. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
11.18. Withdrawals can only be paid in the name of the registered account holder, and Gohog reserves the right to cancel withdrawals in order to enforce a closed loop or require users to make withdrawals to a specific payment method.
12. Complaints
12.1. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
12.2. Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately.
12.3. We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint. Should the claim require more time to be resolved, the time period can be extended.
13.4. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
12.5. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
12.6. Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party.
12.7. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.
13. Non Transferability
13.1. You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.
14. Miscellaneous Provisions
14.1. You shall treat other players using the Website and employees employed by the Company in a courteous manner and shall avoid any rude or lewd behavior.
